How long are typical delivery times?
From the moment the order is confirmed, Dobermann undertakes to complete it as quickly as possible. Normally, shipments are carried out within 24/48 hours from the confirmation of the order. Delivery times may vary depending on the destination and on the shipping method. In any way, the customer will receive the tracking number so that he/she can verify the shipping status at any time.
What are the likely costs of transport?
Transport is free of charge for orders over €xxx.
Which payment methods does Dobermann accept?
We do accept bank transfer payment. Payments shall be made within (tot giorni) for countries of the European union, (tot giorni) for countries outside the European Union and (tot giorni) within Italy.
How do i replace/return my order?
In the event that the goods received do not comply with your order or in the event that for fair and/or justified reasons you want to replace or return the goods, you can contact our dedicated personnel over phone at the following number: (+39) 0432 1841733
or via e-mail at the following address:
sales-eu@dobermann.org The goods must be returned intact, with all of its parts and in the original packaging.
What should I do in the event of receipt of damaged items?
If the items received are damaged, you should contact our dedicated personnel over phone at the following number: (+39) 0432 1841733
or via e-mail at the following address:
sales-eu@dobermann.org within (giorni?). The goods must be returned intact, with all of its parts and in the original packaging.
Does Dobermann è quality control system?
Dobermann holds ISO 9001 certifications, attributed to all its product lines as a guarantee of the highest standards of quality and manufacturing.
How do I find the appropriate product according to the tyres of my particular interest?
Dobermann holds ISO 9001 certifications, attributed to all its product lines as a guarantee of the highest standards of quality and manufacturingBoth in our .pdf catalogue and in the products’ charts contained in the products’ area you’ll find all the necessary information to identify the best product according to you needs. When it comes to the treads, in the charts you’ll find the following information: depth, weight and width of the profile. With regards to the accessories needed for the retreading process, our company offers a wide range of products suitable both for hot and cold process. On our website you’ll find the products’ catalogue, with respective measures, where there is also the suggested application chart. Our accessories are suitable for most of the measures of commercial tyres.